Shipping policy

Shipping Information

Delivery Details

We prioritise getting your order to you quickly as we know how important sleep therapy is. Once we receive your order, we begin processing. Typically, orders are dispatched within 24 hours of receipt. We prioritise Paid Express orders and backorders.

We partner with Australia Post to ensure deliveries across all Australian states.

*Please be aware that current shipping might be delayed due to extreme weather and COVID-19 related disruptions.

 

Frequently Asked Shipping Questions:

What are the delivery charges?

  • Regular Mail: $10.00 for all orders (via AusPost Parcel Post system)
  • Express Post: $15.00 for all orders (via AusPost Express Post system)

 

How can I track my shipment?

Every AusPost package have a tracking number, which we'll email to you upon dispatch.

Note: International shipments might not have tracking available.

 

How long will it take for my order to arrive?

For estimated delivery times, please refer to the Australia Post delivery date calculator. Use 4220 as the sending postcode. Remember, orders are typically dispatched within 24 hours, with priority given to paid Express orders and backorders.

 

Can I have my order sent to a locker or post office?

Yes, Australia Post offers these options. You will need an Australia Post MyPost account for this Please click here to set this up.

 

Will I need to sign for my delivery?

In most cases, excluding lockers or if you've chosen to accept the risk of loss, a signature will be required.

 

What if I'm not home when my package arrives?

The delivery driver will leave a note, directing you to collect your package from the nearest post office. More details can be found here.

How can I change my delivery address?

We aim to process and dispatch orders as fast as possible.

If your order hasn't been shipped yet, you can change the delivery address by contacting us.

Do you deliver to PO Boxes, military addresses, or parcel lockers?

Yes, Australia Post can deliver to any valid address within Australia.