Returns and Refund Policy
It is important to us that you are completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a refund option under the following circumstances:
- Quality Dissatisfaction: If you are not satisfied with the quality of the product.
- Changed Mind: If you have simply changed your mind about the purchase.
To be eligible for a refund, your item must meet the following requirements:
- The item must be in its original condition and unopened, with all tags still attached.
- The item should be free from any marks, stains, and in compliance with hygiene standards.
- The item must be returned to us within 14 days from the delivery date.
To start a return, you can contact us at firstname.lastname@example.org
We treat every order with absolute care and pack them with precision to make sure they are in good condition. However in the unlikely case of an item being delivered faulty, we will happily provide you with a new product of the exact type provided:
- You notify us within 2 days from the delivery date providing a description of the fault in your items along with pictures as proof via email to email@example.com
- Your claim of the faults have been reviewed and approved by our staff.
Please note: Once your Faulty item has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the new product to arrive, so please be patient. If your new delivery has taken longer than this, please contact us so we can investigate the cause of the delay.
Return Shipping Costs
All return shipping costs need to be covered by the customer, except in cases where the item is confirmed to be faulty by our team. For customers facing this scenario, a payment on delivery shipping option is available.
Failure to Honour Return Policy
If our return policy is not honoured, the item will be sent back to you, and the charges will be payable by the customer.
We aim to process all refunds promptly and ensure a smooth return experience for our valued customers. If you have any questions or need assistance with the return process, please do not hesitate to contact our customer support team.