Sleepcare Privacy Policy

We are bound by the Personal Data Protection Act 2012 (Singapore) (PDPA). This policy explains how and why we collect, use, hold and disclose your personal data.

“We”, “us” and “our” means GOOD SLEEP CO PTE. LTD. of 226 Ocean Drive #05-32, The Berth By The Cove, Singapore 098617.

By interacting with us, purchasing or using our products or services, or otherwise providing your personal data to us, you consent to us collecting, holding, using and disclosing your personal data in accordance with this policy.

What is personal data?

Personal data is data, whether true or not, about an individual who can be identified:

from that data; or
from that data and other information to which we have or are likely to have access.

What personal data do we collect and hold?

We collect personal data about you and your interactions with us, for example, when you purchase or use any of our products or services, contact us, or otherwise use our platform.

The personal data we collect may include:

your identity and contact details;
your history of purchases and use of our products and services; and
details of enquiries, feedback or complaints you make.

If you are a patient, we may collect personal data, including sensitive personal data, so that we can provide health services and related products and services to you. This may include your name, date of birth, contact details and medical history.

We may also collect information about how you access, use and interact with the platform. This may be collected through tools such as Google Analytics and may include:

the location from which you access the platform and the pages you visit; and
technical data, such as IP address, device type, device attributes, browser type, language and operating system.

Cookies

We use cookies on our website. A cookie is a small text file placed on your device to store information.

We may use:

persistent cookies, which remain on your device after you close your browser, to improve your experience on future visits; and
session cookies, which are removed after you end your browsing session, to manage the display and presentation of information on the website.

You may refuse the use of cookies by adjusting your browser settings. However, doing so may affect the functionality of the website.

Why do we collect, hold and use your personal data?

We collect, hold and use your personal data in order to:

provide you with products and health services, and manage our relationship with you;
operate and continue to develop the platform, including interactions with other health service providers;
administer and manage our website, systems and applications;
communicate with you, including responding to enquiries or complaints or providing important information;
comply with our legal obligations and assist government authorities or regulators where required; and
inform you about products or services that we believe may be of interest to you.

If you do not provide us with your personal data, we may not be able to provide you with our services or respond to your enquiries.

How do we collect your personal data?

We generally collect your personal data directly from you when you interact with us.

We may also collect personal data from third parties, such as:

your health service provider or health professional, including dentists and sleep consultants.

How do we store and protect personal data?

We store most personal data in computer systems and databases operated by us or our external service providers. Some information may be recorded in secure paper files.

We implement reasonable administrative, technical and physical safeguards to protect personal data from unauthorised access, collection, use, disclosure, copying, modification or disposal.

These measures include:

identity and access management controls for systems storing personal data;
internal information security policies that employees must comply with;
employee training on information security and data protection; and
regular monitoring and review of our practices against industry standards.

We will take reasonable steps to destroy or anonymise personal data when it is no longer required for the purposes for which it was collected, or as otherwise permitted or required under the PDPA.

Who do we disclose personal data to, and why?

We may disclose your personal data to:

our related companies;
external service providers who perform services for us or on our behalf.

If you are a patient and transfer to or engage another health service provider or health professional who operates on our platform, we may disclose your personal data to that provider where:

(a) you have provided consent, or consent can reasonably be inferred from the circumstances; or
(b) disclosure is otherwise permitted under the PDPA.

We may also disclose personal data where:

required or authorised by law;
you have expressly consented or consent can reasonably be inferred; or
disclosure is otherwise permitted under the PDPA.

If ownership or control of all or part of our business changes, your personal data may be transferred to the new owner.

Do we disclose personal data to overseas recipients?

We may transfer personal data outside Singapore where required for business operations. Where we do so, we will take reasonable steps to ensure that the overseas recipient provides a standard of protection comparable to that required under the PDPA.

Do we use personal data for marketing?

We may use your personal data to offer you products and services that we believe may be of interest to you. You may opt out of receiving marketing communications at any time by following the opt-out instructions provided or by contacting us.

Access to and correction of personal data

You may request access to or correction of your personal data held by us by contacting us using the details below.

We may charge a reasonable fee for providing access where permitted by law, and we will respond to requests within a reasonable time.

We take reasonable steps to ensure that the personal data we hold is accurate and up to date.

Complaints

If you have a complaint about how we handle your personal data, please contact us using the details below.

We will investigate the complaint and notify you of the outcome.

If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC) of Singapore for guidance on available options.